The Appalachian at Mountain Creek

No one responded to any texts or emails before check in or afterwards, even through the guest portal. The people staying across the hallway were blasting music until 4 am and there was no one we could call to address this. We didn’t feel comfortable going across the hall because earlier in the day we saw someone passed out in the grass by the pool area and smelled **** in multiple places around the grounds, and there is a mix of a crowd coming for the water park and mountain biking. The convenience store and guest services were supposed to be open daily at 7 am, and didn’t open until 8 am Sunday. No good coffee or breakfast options. The room was ok but the carpet was filthy.

Great all around stay. Vicky was wonderful and really made us feel taken care of. Very fun venue for a wedding. Will definitely be staying there again.

Was given a room that had not been cleaned from the prior guests in the prior evening. Bed unmade and trash in room. Completely unprofessional and never happened at a hotel for me before.

We absolutely loved this place. Last minute summer holiday weekend booking for a 2BR Suite. The suite was amazing, with a patio opening to the base of the hill / walkway to the fun stuff. I felt such calm drinking a Fiddlehead on the patio as the sun went down while the kids ran around the slope. Don't come here trying to get a deal though... Everything was expensive, especially the little market in the lobby, which seemed to have a sliding scale on price, haha. If you are worried about spending this may not be so fun for you, or be sure to bring all your own food/drink. Some of the highly rated onsite restaurants were closed for the season but the Biergarten was open. I put in our order right before 7pm on a Saturday and could tell the staff couldn't wait to leave for the day. However, they were still helpful and nice. The food, though simple, was really good! If I could do it over, I'd ask for the BBQ sauce on the side on the pulled pork sandwich... The meat was insanely good but the sauce overwhelmed it. Oh well! PS: If you are old parents with young kids, the waterpark may be a challenge, lol. Best be prepared with the right footwear and get there early to get a locker if you can't checkin to the hotel until 4ish. We were total amateurs but enjoyed it nonetheless.

They could do better on staff. They have nobody on site hard to communicate and hard to understand things when there’s nobody to direct you.

Room sizes (2 bedroom suite) and decor was great but carpet needed either deep cleaning or replacement. Kitchen floor was dirty. Some furniture was badly nicked as well. Long hallways which could be a problem for people with mobility concerns. Common areas were nice. Beds were comfortable.